DRINCOSH offers a 12-month warranty on all original DRINCOSH new products.

Thank you for choosing DRINCOSH! Your product protection begins automatically upon purchase verification. For your reference:
✅ Coverage starts from order confirmation date
✅ Applies exclusively to original purchaser
✅ Requires valid proof of purchase

Need warranty validation? Visit our [Verification Portal] or contact Support Specialists via live chat.

Our SmartWarranty™ coverage includes:

Claim Requirements: Valid order confirmation code

Resolution Options:

Priority Repair (3-5 business days)

Our coverage does not apply to:

1. Authorization Issues
• Purchases through non-certified retailers
• Modifications performed by unauthorized technicians

2. Documentation Requirements
◆ Missing valid proof of ownership (order#/serial#)
◆ Transferred ownership without official reassignment

3. Operational Violations

• Storage in uncontrolled environments (<-20°C or >50°C)
• Liquid immersion or exposure to corrosive substances
• Physical impacts from improper handling

4. Time Limitations
✓ Expired warranty period (12 months post-purchase)

Yes, there are several ways to extend your warranty. Upon which, we recommend that you extend the warranty by registering your product. You scan the product registration QR code printed on the box. 

By filling in the required information about the product registration, you can extend the warranty for an additional 100 days beyond the original coverage period.

Valid product registration in DRINCOSH Cloud

Will be replaced or refunded within the specified period

Our Gold Standard Resolution process offers:

1. Priority Replacement

• Same/next business day shipment of equivalent or upgraded models
• Certified refurbished units with 12-month extended warranty

2. Flexible Refund Options
✓ 100% purchase price refund + 5% loyalty credit
✓ Cross-brand redemption for DRINCOSH ecosystem products

3. Special Circumstances
◆ Discontinued products: Choose newer generation models
◆ Regional stockouts: International warehouse allocation

If your order has not yet shipped, you may be able to change your shipping address. Please contact our customer service team as soon as possible with your order information and the new shipping address. Once your order has shipped, we are unable to change the shipping address.

Orders are shipped from DRINCOSH distribution center in the USA.
Other regions are sent from DRINCOSH's local warehouse

Processing Phase
Orders submitted before 12:00 EST on business days:
✓ Same-day warehouse allocation
✓ Inventory verification within 4hrs

After 12:00 EST/weekend orders:
✓ Next business day prioritization

Shipping Phase
◆ Standard dispatch within 24-72hrs (post-payment clearance)
◆ Express options bypass credit verification delays

Delivery Estimate

Excludes weekends/holidays in transit calculation
Processing duration separate from carrier timelines

DRINCOSH offers the following solutions:

1. Acceptance conditions
✓ Original packaging intact and unopened
✓ Within 30 calendar days from the date of receipt
✓ Provide valid proof of purchase

2. Handling process
① Log in to the service center to submit the request
② Upload product status video (need to include anti-counterfeiting label)
③ Choose the return method:

Return at your own expense (certified carrier recommended)
Pay to pick up at your door
3. Special instructions
◆ The refund will be processed within 3 working days after the warehouse inspection
◆ Non-quality returns are not accepted for customized goods

1. File immediately
✓ Submit an anomaly report via the DRINCOSH app
✓ Upload 360° product image
2. Solution
① Priority replacement (including upgrade model option)
② Original repair (provide spare machine service)

In rare situations, if you received a defective product, please contact our customer service team immediately with pictures of the product as well as your order information and email, and we will work with you to resolve the issue. Depending on the defect, we may offer a replacement, repair, or refund.

Please note that if the defect is a result of misuse or mishandling of the product, the warranty may be void, so please read the instructions before using and use original accessories if possible. Thank you for choosing Giraffe Tools, and we look forward to resolving any issues you may encounter.

DRINCOSH financial process Standards:

Internal processing phase
✓ Refunds approved for the week are processed in bulk every Thursday
✓ Deadline: Reviews completed by Wednesday 18:00 EST

Bank clearing phase
◆ Electronic payment: 1-3 working days (next working day submission)
◆ Credit card: 3-5 working days (including card issuing bank processing)

DRINCOSH offers order cancellation options:

1. Effectively cancel the window
✓ Submit your request through the App within 60 minutes of placing your order
✓ Email to drincosh@gmail.com (with order ID)

2. Processing criteria
◆ Warehouse does not enter the sorting process: 100% intercept success
◆ Assigned tracking number: $5 interception service fee is required

Service restrictions:

Custom products cannot be cancelled after 30 minutes of order
Peak promotion period (Black Friday /Prime Week) processing delay +2hrs

Yes, you can. If your order is not picked up by our warehouse team, then we can intercept and modify your order. Ensure timeliness
For accurate processing of your order, please contact our service team at drincosh@gmail.com to provide your order information during our business
Within hours of placing the order. Once shipped, returns must follow our specified return process.

1. Fast declaration channel
✓ Submit an abnormal report by scanning the QR code of the product
✓ Upload the unpacking video (the logistics label needs to be fully displayed)

2. Prioritize processes
◆ Generate RMA reverse logistics instructions within 12 hours
◆ Optional lightning replacement (new order free of withholding)

3. Compensation plan
① Wrong: free replacement of genuine products
② Defective products: 150% of the original price point compensation
③ Bulk purchase customers: 20% discount for next order

Quality inspection commitment:

All replacement products undergo triple quality inspection (including 72-hour aging test)

DRINCOSH offers upgrades:

1. Applicable conditions
✓ Main equipment products
✓ Within 30 days of completion of the original order
✓ Keep unused (need to upload verification video)

2. Upgrade process
Submit electronic Expression of Interest for Upgrade
Obtain engineer's suitability confirmation (within 24hr)

3. Payment method
◆ Make up the difference online

Restriction Terms:

Consumables and accessories cannot be upgraded
Custom modified equipment is subject to technical assessment

We would like to assure you that the installation height has no effect on the performance of the machine. However, it does affect the buyer's comfort level during use.

With this in mind, we sincerely recommend that the installation of the machine at a suitable height for comfortable use, a height consistent with the user's height or at the same level is considered ideal for an enjoyable and convenient experience.

We truly care about your satisfaction and want to make sure you are comfortable using the machine.

1. Technical specifications
◆ Factory preset tension: 287N±5% (calibrated by dynamic balance)
◆ Spring steel grade: SAE 5160 (military grade elastic modulus)

2. Do not perform any operation
✖ Any attempt to remove/adjust will automatically terminate the warranty
✖ may trigger sudden release of spring energy storage (instantaneous speed up to 18m/s)

Safety warning:
22.5 lb (10.2kg) per inch spring preload
Damage caused by unauthorized operation is not covered by insurance

The size of the bolt is Cross pan head self-tapping screws ST6*70 galvanized pointed tail, and the internal diameter of the plug is φ9.5.

lfyou have any jurther questions or need addinonal information, you can download the product manuals from the respective product page on our website.Alternatively, you can directly contact us, and we will be more than happy to assist you.

Long hose can not be replaced, the inlet pipe can be replaced

Don't worry, we provide you with the punch template, you just need to stick the template on the place you want to punch the hole

Yes, the nozzle on our garden hose reels is replaceable., And you can buy standard nozzle from oficial channels for replacement. Please read the
instructions before using and use original accessories if possible.